Nisa Retailers Impacted by DHL Tracking Outage Following Cyber Incident

The logistics company DHL has encountered a large-scale cyberattack that disrupted the delivery tracking system for the British retail chain Nisa. The issues originated with DHL’s technology partner, Microlise, which reportedly became the target of the cyberattack. The incident occurred on October 31, and Nisa informed its retailers of a “global outage” within the system.

DHL, an international logistics company founded in 1969, specializes in the delivery of freight, mail, and courier services worldwide. Nisa Retail, established in 1977, is a British company operating a network of independent convenience stores, with over 2,500 locations offering a variety of products, including groceries and household goods.

Reports indicate that the disruption is limited to DHL’s tracking system, impacting delivery monitoring for Nisa stores. Although there have been no delivery schedule delays, real-time notifications regarding order status are temporarily unavailable. To coordinate with retailers, DHL drivers are providing up-to-date information through the company’s support service, albeit with potential notification delays.

A temporary system has now been implemented to replace the primary DHL and Microlise service, updating delivery statuses every 15 minutes and giving retailers an estimated timeframe for goods arrival. Full restoration of all systems remains Microlise’s top priority.

A DHL representative confirmed the incident with Microlise, noting that DHL’s own systems were unaffected. As a precaution, the company has taken measures to safeguard data and maintain service levels. The incident does not impact other DHL divisions, such as DHL Express, DHL eCommerce, and DHL Global Forwarding.

DHL is in direct contact with Microlise to expedite the full restoration of the tracking system. Retailers will be informed of any updates as they arise. Microlise has yet to provide an official statement regarding the matter.