FTC Report: Smart Device Makers Failing to Disclose Crucial Update Information

The Federal Trade Commission (FTC) has released a study revealing that nearly 89% of smart device manufacturers fail to disclose information about software update timelines on their websites. These updates are crucial for safeguarding devices against security threats and ensuring proper functionality.

Experts examined 184 devices, including hearing aids, surveillance cameras, and smart locks. The analysis revealed that most manufacturers do not inform consumers about the duration of software support. A lack of updates can result in diminished functionality, reduced security, or complete device failure.

The FTC emphasized that consumers risk significant losses if their devices cease to provide the promised features. The report underscores the importance of inquiring about a device’s lifecycle and considering this factor when making purchasing decisions.

The analysis of manufacturer websites showed that 161 of the products studied lacked any information about the duration or end of support. Furthermore, details regarding support were available for only 33% of the devices.

According to the report, the absence of update timeline information for products covered by written warranties may violate the Magnuson-Moss Warranty Act, which mandates full disclosure of warranty terms for goods priced over $15 before purchase. Additionally, manufacturers may breach the FTC Act if they make explicit claims about the longevity of a device without specifying software support durations.

Earlier, the FTC published a report examining the data collection and usage practices of major social networks and video platforms. The report revealed that these companies engage in extensive surveillance of users to monetize personal information, often failing to adequately protect online users, particularly children and adolescents.

In May, the FTC warned automakers that it is closely monitoring their collection and sale of customer data. The commission highlighted potential measures that could be imposed on automakers for sharing sensitive data with advertisers.